DRAFT for review. Not legal advice. Items in [brackets] are open.
Refunds
Last updated [date]
Try first
Every paid game has a free demo or a preview, so you can see it run on your device before you buy.
Who holds your payment
Your payment goes straight to the developer's wallet. nimiq.games keeps only its fee: 2% of the sale, or 1% after a game's first $10k.
When you get a refund
| Case | Refund | Paid by |
|---|---|---|
| Paid, game never unlocked | Yes, after we check the payment on chain | Developer's share by the developer, our fee by us |
| Game does not run on a supported browser | Yes, within 14 days of purchase | Developer's share by the developer, our fee by us |
| Paid twice for the same game | Yes, the second payment | Developer's share by the developer, our fee by us |
| Paid more than the amount shown | The extra, minus the network fee | The developer |
| Changed your mind | No. Try the free demo first |
Every developer agrees to these refunds in the developer agreement. A developer who does not refund can be delisted.
How refunds are paid
- In the coin you paid with, the same coin amount you sent, to an address you give us.
- A refunded game is locked again.
How to ask
Email [contact email] with your order id from the recovery link, or the transaction hash. We pass the claim to the developer and refund our fee ourselves.